Cancellation Policy
Please provide us with at least 48 hours notice if you need to cancel or reschedule your appointment. If you fail to give 48 hours notice, we will require a 50% non-refundable cancellation fee. Once our cleaners arrive, if they are unable to access the house or need to refuse service due to safety reasons, you will be required to pay a 100% non-refundable cancellation fee. If you are running late, please inform us. We will offer you a 15-minute grace period if we are waiting on you to grant us access to the house. After that, you will be required to pay 100% of the service cost. Our cleaners have the right to refuse service due to safety reasons, lack of power or water supply in your home, physical inability to do the job due to extreme clutter, or if you are sick with a contagious illness. We enforce this policy to ensure that our cleaners are protected and are not missing out on work. Our cleaners will receive a portion of the non-refundable cancellation fee to make up for what they would have earned in that time frame. We appreciate your cooperation and understanding. Thank you for respecting our time and giving us reasonable notice so we can fill the opening.
Customer Responsibilities
As a cleaning service, we want to ensure the safety of our cleaners while they are working in your home. Therefore, we kindly request that you provide a safe and secure workplace for our cleaners.
We are pet lovers, but if your animal is not friendly, we ask that you keep them restrained and away from our cleaners. If you keep your pet in a specific room, please note that the cleaner is not required to clean that room unless the animal is kept in a cage that prevents it from escaping and potentially harming our cleaners.
If you own firearms, please ensure they are locked and stored away for your safety and ours. We reserve the right to refuse to clean any room where a firearm is visible. In addition, please do not leave firearms under pillows or mattresses as our cleaners will be changing linens and tidying up your bed.
Please note that we cannot clean up blood, urine, feces, black mold, needles, drug paraphernalia, or any other hazardous waste.
Finally, we request that you do not smoke in your home while our cleaners are working.
The Safety of Your Home
If you won't be present during the cleaning and you're giving us access to your home, and if you have an alarm system, please provide us with instructions on how you would like us to handle it. We are capable of arming and disarming alarm systems upon arrival and departure. The safety of our cleaners and your home is of utmost importance to us. While we're inside your home cleaning, we'll ensure that all doors are locked at all times. We won't answer or open the door for any guests, deliveries, or other workers you've scheduled to come. We won't allow anyone else into the house while we're there. When we leave, we'll make sure that all doors are locked, windows are closed, and if requested by the client, the alarm system is re-armed.
Refunds
Our aim is to make your life easier and stress-free by taking the burden of cleaning off your shoulders and leaving your home pristine and sparkling clean. However, despite our best efforts, mistakes may happen, and things may be overlooked. We are human after all. In the event that you are not completely satisfied with our cleaning service, we will schedule a return visit to correct any issues. We strive for 100% customer satisfaction, and we will do everything we can to make it right. Please note that we do not offer refunds.
Privacy Policy Heaven Scent House Cleaners LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website and submit information through our contact forms, quote request forms, or other online communications. Information We Collect When you fill out a form on our website, we may collect: Full name Email address Phone number Property address Service request details Preferred appointment dates and times Any additional information you voluntarily provide We may also automatically collect certain technical information such as: IP address Browser type Device information Website usage data through cookies or analytics tools How We Use Your Information We use the information we collect to: Respond to inquiries and service requests Provide estimates and schedule cleaning services Communicate with you regarding appointments Improve our website and customer service Maintain business records Comply with legal obligations How We Store and Protect Information We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Information submitted through our website may be stored electronically using secure systems and service providers that assist us in operating our business. While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. Sharing of Information We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us with: Website hosting Customer relationship management Scheduling services Email communications Payment processing (if applicable) These providers are permitted to use your information only as necessary to perform services on our behalf. We may also disclose information if required by law, court order, or governmental request. Cookies and Analytics Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can modify your browser settings to decline cookies; however, some website features may not function properly. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit. Data Retention We retain customer information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements. Your Rights Depending on applicable law, you may have the right to: Request access to personal information we maintain about you Request correction of inaccurate information Request deletion of your personal information, subject to legal and business recordkeeping requirements To make a request, please contact us using the information below. Children's Privacy Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Contact Us If you have questions regarding this Privacy Policy or our data practices, please contact: Heaven Scent House Cleaners LLC 267-530-4352 BucksCounty.HouseCleaners@gmail.com By using our website and submitting information through our forms, you consent to the collection and use of information as described in this Privacy Policy.